Find answers below or send us a message — we typically respond within 1 business day.
Send us your question or issue and we'll get back to you within 1 business day.
support@spendwiserpro.com →Fill out the form below with your details and we'll respond as soon as possible.
Go to form →Want to delete your Spendwiser Pro account and all data? Email us and we'll process it within 30 days.
Request deletion →Subscription issues and refund requests are handled by Apple. Visit Apple's Report a Problem page.
Report a Problem →Download the app from the App Store, choose your country and currency, and add your first wallet. You can start logging transactions immediately — no sign-up or bank linking required.
No. Spendwiser Pro uses 100% manual entry. You log your own transactions — your banking credentials never leave your device, and we never connect to any bank or financial institution.
Yes. The web dashboard at web.spendwiserpro.com lets you view and manage your data from any desktop browser. Connect it by scanning the QR code in the iOS app (Pro subscribers only).
Yes. All data is encrypted at rest using AES-256 on Cloudflare's infrastructure and on-device via iOS Class A file protection. Data in transit is secured with TLS 1.3. We never sell your data to third parties.
Go to the app's Settings → Export Data. You can export your transactions and wallets as a CSV or JSON file.
Email privacy@spendwiserpro.com with "Account Deletion Request" in the subject line. We will permanently delete all your data within 30 days. Note that cancelling your subscription in the App Store does not delete your account.
Your data remains intact when you cancel. You can continue using the free tier with its limits. Your sync history and receipts remain accessible until you request account deletion.
Go to Settings → [Your Name] → Subscriptions on your iPhone, find Spendwiser Pro, and tap Cancel Subscription. You retain Pro access until the end of the current billing period.
All refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and report a problem with the purchase.
Yes. Go to Settings → Subscriptions → Spendwiser Pro in the iOS app to upgrade, downgrade, or switch plans. Changes take effect at the next renewal date.
Try restoring purchases: open the app, go to Settings → Restore Purchases. If the issue persists, force-quit the app and reopen it. Still stuck? Email us at support@spendwiserpro.com with your Apple Order ID.
Open Spendwiser Pro on your iPhone, tap the Web Sync button, and scan the QR code shown on web.spendwiserpro.com. The session is cryptographically secured and expires automatically.
Pro subscribers can have up to 5 active web sessions simultaneously. You can view and revoke sessions from the iOS app's Settings → Connected Devices.
First, ensure your iPhone has an active internet connection and the Spendwiser Pro app is open or has background refresh enabled. Then try disconnecting and re-scanning the QR code. If the issue persists, contact support with a description of the problem.
Force-quit the app and relaunch. If the problem continues, update to the latest version from the App Store. Reinstalling the app will not delete your cloud-synced data.
Check your internet connection. Pull down on the main screen to trigger a manual refresh. Make sure Background App Refresh is enabled in iOS Settings for Spendwiser Pro.
Receipt uploads require a Pro subscription and an active internet connection. Image size is capped at 10 MB. Try again on Wi-Fi if you're on a weak mobile connection.
Subscription charges are managed by Apple. Visit reportaproblem.apple.com to report the issue and request a refund from Apple directly.
Go to Settings → Country & Currency in the app to update your profile at any time. This only affects formatting — your existing transaction values are preserved.
Use the search bar in the category picker. If the category doesn't exist, tap + Create Custom Category to add your own. Pro subscribers can create unlimited custom categories.
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